Website Link:
About Smart Solutions:
Smart Solutions is an eCommerce development-focused agency with a special focus on the SMB market for both B2B and B2C environments. Target clients most commonly are in the 5M-100M business size range. Most clients are focused on business within USA and Canada. Key services include end-to-end site development, back office integrations, eCommerce Strategy and Consulting, and other related services with an especially strong focus on ecommerce related topics. Smart Solutions is an agency with numerous clients, providing both large-scale builds as well as monthly maintenance and support plans. Please see their website for more information on who they are.
General Duties & Role:
Smart Solutions chose to hire me due to my extensive prior experience as a Business Analyst & Solution Architect who also had significant Project Management skills. I was hired primarily as a senior Business Analyst as well as secondarily as a project manager. During my tenure, I helped both Smart Solutions internally as well as their clients.
For Smart Solutions directly I helped to improve their business process workflows, and significantly improve requirements gathering and related BA processes within the organization. Additionally, I helped improve processes related to test planning and execution internally. This included helping improve standard operating procedures, templates, guidelines, business and process flows in all related areas as well as internal education and supportive growth. Finally, I also helped to identify technical and developer skill gaps and provide guidance and growth to fill these gaps.
BA/SA Related: For Smart Solutions clients, during my tenure, I was responsible for BA & SA focused work across all clients clients. Tasks performed from the BA&SA roles covered all common analyst tasks listed higher up on this page. Including but not limited to Requirements gathering, process analysis, technical analysis, wireframing, prototyping, documentation, and much more.
PM Support: For any project involving technical needs, I was involved with supporting the other PM’s in the team, helping them them support their client’s needs. Examples include: supporting with ERP or business unit integrations, business process management, custom business management system designs, financial system support, test planning and execution, documentation, supporting estimating work and more.
PM Direct: Additionally, during my tenure, while I was the primary BA/SA for all projects, I was also responsible for several clients as their primary Project Manager. Clients whom I was a primary PM were usually those clients with more technically complex solution needs during their initial development phases, often passing off the projects to a different PM upon completion. I also took on PM responsibility for a few clients who reached out and followed me from my prior agency, after hearing I was leaving wishing to continue to work with me, due to my long relationship with them, or others for load balancing reasons.
Example Clients Worked With
The following is a short list of some of the projects at smart Solutions that I was involved with during my Tenure. Unique profile pages exist for many of them where I may have had larger involvements or special features.
Agile Medical
Adapt Health Marketplace
ArmyNavySales
Brass Sales Inc
Camfour / EZ gun
Charlies Surplus
Compliance Forge
Crown & Buckle
Davidsons
Defenders of Wildlife
Dillon Precision
DiyFlavours
Doorcloser
EPI
FN Specialties
GT Linens
Gumbrand
Hats in the Belfry
IRI
Johns Hopkins
Lamotte
Langdon Tactical
Oxygen Concentrator Supplies
Questmark Flooring
Red Deer Shooting Center
Revision Military
RHEBS Candies
Schreck Wholesale
Shop Tribal Fashion
Silencer Shop
SonoSim
Sparkfun
Texas Original
The Battalion
The Cpap Shop
Water Design Build
Wicked Grips